Eglantier

At EGLANTIER, we believe that exceptional pieces deserve a second life.

We specialise in carefully sourced, pre-owned luxury handbags from the world's most coveted houses — including Louis Vuitton, Chanel, Dior, Hermès, Gucci, Bottega Veneta, and more.

Our pieces are sourced exclusively on consignment from private customers and collectors — individuals who have cared for their bags and are ready to pass them on. This means every item has a story, and every item has been loved.

Before any piece is listed, it is thoroughly inspected by our professional team. We carefully authenticate every item and assess its condition, so you can shop with confidence and know exactly what you are receiving.

14-Day Return Period – Online Purchases

For eligible purchases made online, customers may request a return within 14 days of receiving their order, subject to applicable UK consumer law.

To help us process your return efficiently, we kindly ask that you contact us within 2 business days of receiving the item to notify us of your intention to return it.

Once you have notified us of your intention to cancel, the item must be returned within the applicable period required by law.

Customers do not need to provide a reason when exercising a statutory cancellation right.

Return Eligibility

For a change-of-mind return, the item should be returned in the same condition in which it was received.

To be eligible for a return:

The item must be returned in the same condition as received.
Our original security / identification tag must remain attached and intact.
The security tag must not be removed, cut, altered, damaged or tampered with.
The item must not have been used, worn, altered, repaired or damaged beyond what is reasonably necessary to inspect the item.
All original accessories must be returned, including dust bags, boxes, authenticity cards, tags, receipts, certificates and other paperwork where applicable.
Any other items originally supplied with the order must also be returned.
The item must pass our inspection and authenticity verification upon return.

Each item is photographed and documented before dispatch, including its condition, serial number, date code, hardware, accessories, security tag and other unique identifying characteristics.

These records may be used to verify the identity, condition and authenticity of the returned item.

If an item is returned in a condition that has reduced its value beyond what is reasonably necessary to inspect the item, we reserve the right to make an appropriate deduction from the refund where permitted by applicable law.

Non-Returnable Situations

Subject to the customer's statutory rights, a change-of-mind return may be refused or an appropriate deduction may be made where:

The item has been used or worn beyond what is reasonably necessary for inspection.
The item shows additional wear, damage or alteration that was not present at the time of sale.
Our security / identification tag has been removed, damaged or tampered with.
Original accessories, paperwork, certificates or other items supplied with the purchase are missing.
The item has been altered, repaired or modified after delivery.
The item has been damaged while in the customer's possession.
The returned item is not the same item that was originally supplied.

Nothing in this section affects any statutory rights the customer may have.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to us.

We strongly recommend using a fully tracked and appropriately insured delivery service suitable for the value of the item.

The customer remains responsible for the item until it has been safely delivered to us.

Although we offer complimentary DHL Express delivery within the UK, the treatment of any original delivery charge following a cancellation or return will be handled in accordance with applicable law.

Where a customer has selected a delivery service that costs more than our standard delivery option, we will only be responsible for refunding the amount required by applicable law.

Where an item is returned because it is faulty, not authentic, or materially not as described, we will deal with the return and applicable delivery costs in accordance with the customer's statutory rights.

Refunds

Refunds will be processed after the returned item has been received and inspected, subject to the customer's statutory rights.

Our inspection may include checking:

Overall condition
Security / identification tag
Serial number or date code
Hardware
Stitching and construction
Interior and exterior details
Accessories and paperwork
Other identifying characteristics recorded before dispatch
Authenticity

If the return is approved, the refund will be made to the original payment method, subject to any lawful deduction permitted under applicable law.

For statutory cancellations, refunds will be processed within the period required by applicable law.

Where permitted by law, we may withhold the refund until we have received the returned item.

The time required for the funds to appear in the customer's account will depend on the payment provider.

In-Person / London Purchases

Customers who purchase an item in person, including purchases completed following an appointment in London, are given the opportunity to inspect the handbag before completing the purchase.

Customers are encouraged to carefully inspect the item, including its condition, hardware, stitching, serial number or date code, accessories, authenticity-related details and other relevant characteristics.

The 14-day change-of-mind return policy applicable to online purchases does not apply to purchases completed in person following an opportunity to inspect the item.

Once the customer has inspected the handbag, confirmed that they are satisfied with it, paid the remaining balance and completed the purchase, the purchase is final in respect of any subsequent change of mind or decision that the customer no longer wishes to keep the handbag.

This does not affect any statutory rights the customer may have, including rights relating to goods that are faulty, not authentic

Faulty, Incorrect, Unauthentic or Misdescribed Items

If you believe that you have received:

An incorrect item;
An item that is faulty;
An item that is not authentic; or
An item that is materially not as described,

please contact us as soon as possible with details of the issue and supporting photographs where appropriate.

We will investigate the matter and provide an appropriate remedy in accordance with applicable law.

Our normal change-of-mind return conditions do not override any statutory rights relating to faulty, unauthentic or materially misdescribed goods.

Exchange

Exchanges may be offered at our discretion and are subject to inspection and approval.

For eligible online purchases, the original item must be returned in the same condition as received, with our original security / identification tag intact and all original accessories and documentation included.

A replacement item will only be dispatched after the returned item has been received and approved.

Nothing in this section affects the customer's statutory rights.

Authenticity Guarantee

Every item we sell is carefully inspected for authenticity before dispatch.

Where a third-party authentication service has been used, this will be stated in the relevant product listing.

Where an Entrupy or LegitGrails certificate is provided, the certificate relates to the specific item identified by the relevant authentication service.

Our authentication process is designed to ensure that every piece offered by EGLANTIER is carefully examined before it is sent to its new owner.

Reserve & Make an Offer

See something you love?

Every piece on our site can be reserved or purchased at the listed price.

For full-price items, we also welcome offers. Simply use the Make an Offer button on the product page to submit your price, and our team will get back to you promptly.

Please note that items marked as On Sale are already offered at a reduced price and are not eligible for further offers.

Looking for a specific bag?

Send us an enquiry and our team will do our best to source it for you.

Free DHL Express Shipping within the UK

All UK orders are shipped free of charge via DHL Express, providing fast, secure and fully tracked delivery to your door.

Delivery times may vary depending on the destination and circumstances outside our control.

Reliable Worldwide Shipping via DHL

We ship worldwide via DHL Express, providing secure and fully tracked delivery wherever possible.

EGLANTIER is based in the UK and ships to customers in over 200 countries and territories, subject to destination availability and applicable customs or import restrictions.

International customers are responsible for any applicable customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout.